Privacy Policy
Last updated: 15 September 2026
LM Pro Decorating Services (“we”, “us” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or ask us to provide a quote or decorating services.
Who we are
LM Pro Decorating Services provides painting and decorating services in Hull and the surrounding areas.
Business name: LM Pro Decorating Services
Email: [email protected]
Telephone:
Business address:
For questions about this Privacy Policy or your personal information, contact us using the details above.
Information we collect
We may collect and use the following information:
Your name.
Your email address.
Your telephone number.
Your address or the address where the work is required, if you provide it.
Details of your decorating project, including the services you require, property information, messages, photos or documents you send us.
Records of communications with you by phone, email, text message or through our website.
Quote, booking, invoice and payment-related information where you become a customer.
Technical and website-use information, such as IP address, browser type, pages visited and cookie preferences, where this is collected through our website tools.
Please avoid sending sensitive personal information through the contact form unless it is genuinely necessary for your enquiry.
How we use your information
We use your personal information to:
Respond to your enquiry and discuss your decorating requirements.
Prepare and provide a quote.
Arrange site visits, bookings and carry out agreed work.
Communicate with you about your enquiry, quote, booking, invoice or services.
Maintain customer records and manage our business.
Improve the performance, security and usability of our website.
Meet legal, accounting, tax and insurance obligations.
Deal with complaints, disputes or legal claims.
We do not use enquiry details to send marketing messages unless you separately and clearly choose to receive them.
Our lawful bases
Under UK data-protection law, we use personal data only where we have a lawful reason to do so. Depending on the situation, this may be:
Contract: to take steps requested by you before entering into a contract, provide a quote, arrange work or carry out an agreement with you.
Legitimate interests: to run and improve our business, respond to genuine enquiries, keep records, protect our services and prevent fraud, provided your rights and interests do not override ours.
Legal obligation: where we need to keep records or share information to meet legal, tax, accounting or regulatory obligations.
Consent: where you have given clear permission, for example for non-essential cookies or optional marketing communications.
Who we share information with
We only share your information where necessary. This may include trusted service providers that help us run the business, such as:
Website, hosting and form providers.
Customer relationship management and communication providers, including GoHighLevel/LeadConnector where used to manage enquiries.
Email, phone and text-message providers.
Accountants, insurers, payment providers and professional advisers.
Government bodies, law-enforcement agencies or regulators where we are legally required to do so.
These providers may process personal information on our behalf. We do not sell your personal information.
How long we keep information
We keep personal information only for as long as needed for the purpose it was collected.
As a guide:
Enquiry details that do not become a job may be kept for up to 12 months after our last contact.
Quote, customer, booking and job records may be kept for up to 6 years after the end of the relevant tax year, where needed for accounting, tax, insurance, warranty or legal purposes.
Cookie preferences are kept for the period shown in our Cookie Policy or consent tool.
We may keep information for longer where required by law or needed to establish, exercise or defend legal claims.
Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who need it for legitimate business purposes.
However, no website, email system or internet transmission can be guaranteed completely secure. Please take care when sending information online.
Your rights
Depending on the circumstances, you have the right to:
Ask for access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase your information in certain circumstances.
Ask us to restrict how we use your information.
Object to processing based on legitimate interests.
Ask for a portable copy of certain information.
Withdraw consent at any time where we rely on consent.
To exercise a right, email [email protected]. We may need to confirm your identity before responding.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator. Information is available at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always appear on this page with the “Last updated” date above.
