Terms & Conditions
Last updated: 15 September 2026
1. Quotation & Scope of Work
Quotations are valid for 30 days from the date of issue.
The quotation covers only the specific areas, surfaces, preparation, and coatings detailed on Page 1.
Any additional work, unforeseen surface repairs, or extra coats requested after acceptance will be quoted and agreed upon in writing before the work is carried out.
2. Surface & Structural Conditions
Pricing assumes that existing surfaces, plaster, and substrates are structurally sound, dry, and free from underlying defects.
Work excludes structural plastering, replastering, damp or mould treatment, and the removal or disturbance of hazardous materials (such as asbestos or pre-1992 lead paint).
Minor surface filling and sanding are included as specified in the quotation. Deep holes, severe wall gouges, structural settlement cracks, or extensive adhesive removal may incur additional charges if not explicitly identified during the initial survey.
3. Customer-Supplied Materials
Where finish paint or specialist materials are supplied by the customer, they must be on site prior to the agreed start date, in sufficient quantities, and of the correct specification and finish.
LM Pro Decorating accepts no liability for coverage issues, colour variations, flashing, or finish defects arising from the suitability, dilution, or quality of customer-supplied paint.
If additional customer-supplied paint is required to achieve complete opacity due to drastic colour changes, the customer will supply the extra paint, and additional labour will be agreed upon if extra coats are needed.
4. Site Access & Workspace Preparation
The customer will provide reasonable and clear access to the property, alongside standard utilities (electricity and running water) throughout normal working hours.
The customer is responsible for removing all valuable, delicate, or fragile items, as well as clearing small furniture, wall decorations, and curtains from the working area prior to our arrival.
LM Pro Decorating will protect fixed flooring, worktops, and remaining large furniture with clean dust sheets and protective coverings.
5. Project Timelines & Drying Conditions
All project durations and schedules are realistic estimates based on standard ambient temperature, normal ventilation, and standard manufacturer drying times.
LM Pro Decorating cannot be held liable for project delays caused by extreme humidity, cold weather, extended substrate curing times, or restricted site access.
6. Payment & Invoicing
Invoices are issued upon practical completion of the agreed work and are due for settlement within 48 hours of issue unless otherwise agreed in writing.
Accepted payment methods include direct bank transfer (BACS) and secure electronic payment links.
For projects requiring extensive trade materials, a deposit for materials may be requested prior to commencement, with the balance due upon completion.
7. Cleanliness & Waste
LM Pro Decorating will maintain a clean and tidy workspace throughout and remove standard everyday decorating waste (masking tape, empty paint cans, sanding dust bags) upon completion.
Removal of bulky household items, old carpets, or general domestic clearance is excluded.
8. Acceptance of Terms
These Terms & Conditions apply when a quotation is accepted in writing, a booking is confirmed, or a deposit is paid. By taking any of these steps, the customer confirms that they have had the opportunity to read and accept these Terms & Conditions.
9. Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights. Where you are a consumer, LM Pro Decorating Services will carry out services with reasonable care and skill, in accordance with applicable consumer-protection law.
10. Cancellation and Rescheduling
If you are a consumer and you accept a quotation online, by email, by telephone or at your home, you may have a legal right to cancel the contract within 14 days of entering into it, subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask LM Pro Decorating Services to begin work during this 14-day cancellation period, you must make that request clearly in writing. Where work has started at your request before the cancellation period ends, you may be required to pay for services and materials supplied up to the date of cancellation.
If you cancel after materials have been specifically ordered or work has begun, we may retain or charge a reasonable amount to cover non-recoverable material costs and work completed, where permitted by law.
If you need to reschedule a confirmed start date, please give as much notice as possible. We will make reasonable efforts to agree on an alternative date, subject to availability.
11. Colours, Samples and Finishes
Colour samples, colour charts and digital images are intended as a guide only. Colours and finishes can appear different depending on lighting, surrounding colours, surface condition, sheen level and the specific paint product used.
The customer is responsible for confirming final colour and finish choices before materials are purchased or work begins. Where requested, a test area may be applied for approval before full application.
LM Pro Decorating Services cannot accept responsibility for dissatisfaction arising solely from a colour or finish selected or approved by the customer, provided the agreed product has been applied with reasonable care and skill.
12. Existing Defects and Previous Work
LM Pro Decorating Services is not responsible for defects caused by existing substrate problems, previous workmanship, movement, damp, leaks, poor ventilation, defective materials, staining, cracking, peeling, mould, condensation or other conditions outside our control.
Where an underlying issue becomes apparent during preparation or decorating, we will notify the customer. Any additional remedial work will be discussed and agreed before it is carried out.
13. Photography
With the customer’s permission, LM Pro Decorating Services may take photographs of completed work for use in our portfolio, website and social-media pages. We will not include personal information, house numbers or identifying features without prior agreement.
The customer may decline permission for photography without affecting the service provided.
14. Website Use and Information
The information on this website is provided for general information about LM Pro Decorating Services and the services we offer. It does not constitute a binding quote, offer or guarantee of availability.
Any estimate, price indication, service description or timescale shown on this website is subject to a site assessment, written quotation and availability.
We make reasonable efforts to keep the website accurate and up to date. However, we do not guarantee that all website content will always be complete, current or free from errors.
Links to third-party websites, including Facebook, Instagram and Google Maps, are provided for convenience only. LM Pro Decorating Services is not responsible for the content, availability or privacy practices of those third-party websites.
Your use of this website is also subject to our Privacy Policy and Cookie Policy.
15. Contact Details
LM Pro Decorating Services
Email:
Telephone: 01482 420017
Address:
